Troubleshooting Pump Issues:
If you encounter any problems with pumps not dispensing product correctly, it may be due to the presence of air bubbles within the cylinder. To resolve this, follow these steps:
- Give the base of the product a firm tap on a flat surface; this often resolves the issue instantly.
If the problem persists:
- Take a photo of the batch number located on the bottom of the product.
- Capture an image of the gauge on the side of the cylinder (specifically for Youth Essentia CQ Serums & Defence Creme).
Please send these photos to us, and we will promptly process a replacement product for you.
You can reach us via text at 0408 190 672 or by email at firstname.lastname@example.org